Analytics

Dashboard Overview

The Analytics dashboard provides a comprehensive view of your chatbot's performance across multiple dimensions. Access real-time data and historical trends to optimize your bot's effectiveness.

Navigation

The analytics interface is organized into several main sections:

• Overview Dashboard: High-level metrics and trends
• Conversation Analytics: Detailed conversation insights
• User Behavior: User engagement and journey analysis
• Performance Metrics: Bot efficiency and effectiveness
• Reports: Customizable reports and exports

Conversation Analytics

Volume Tracking

Monitor conversation volume over time to understand usage patterns and peak hours. Identify trends that help with resource planning and optimization.

Conversation Quality

Analyze conversation quality metrics to understand how well your bot is performing:

• Resolution rate - percentage of conversations successfully resolved
• Escalation rate - how often conversations need human intervention
• User satisfaction scores - feedback from completed conversations
• Average conversation length - efficiency indicator

Intent Recognition

Track which intents are most commonly triggered and their success rates:

• Most popular user intents
• Intent recognition accuracy
• Failed intent resolution
• New intent discovery

User Behavior Analytics

User Journey Mapping

Understand how users interact with your bot throughout their journey:

• Entry points and referral sources
• Conversation flow patterns
• Drop-off points and exit patterns
• Conversion paths and goal completion

Engagement Metrics

Track user engagement to optimize the conversation experience:

• Session duration and depth
• Message exchange frequency
• User retention rates
• Feature usage statistics

Performance Metrics

Response Time Analysis

Monitor bot response times to ensure optimal user experience:

• Average response time
• Response time distribution
• Peak performance periods
• System latency tracking

Accuracy Metrics

Measure how accurately your bot understands and responds to user queries:

• Intent classification accuracy
• Entity extraction precision
• Response relevance scores
• Confidence level distributions

Custom Reports

Report Builder

Create custom reports tailored to your specific needs:

• Select metrics and dimensions
• Choose date ranges and filters
• Configure visualization types
• Schedule automated delivery

Export Options

Export data in multiple formats for further analysis:

• CSV for spreadsheet analysis
• PDF for presentation reports
• JSON for programmatic access
• Direct API integration

Real-time Monitoring

Live Dashboard

Monitor your bot's performance in real-time with live metrics:

• Active conversations counter
• Current response time
• Recent conversation feed
• System health indicators

Alerts & Notifications

Set up alerts to stay informed about important events:

• Performance threshold alerts
• Volume spike notifications
• Error rate warnings
• SLA breach alerts

Data Privacy & Security

We take data privacy seriously. All analytics data is:

• Encrypted at rest and in transit
• Anonymized where possible
• Retained according to your data policy
• Compliant with GDPR and other regulations