Subscriptions & Billing

Subscription Management

Your Antalyze subscription gives you access to all the features you need to build and deploy intelligent chatbots. Manage your plan, billing cycle, and payment information from your account dashboard.

Available Plans

Choose the plan that best fits your needs:

Billing Cycles

Choose between monthly and annual billing options:

• Monthly Billing: Pay month-to-month with flexibility to change plans
• Annual Billing: Save up to 20% with yearly payment
• Enterprise: Custom billing terms and cycles available

Usage Tracking

Current Usage

Monitor your current usage against your plan limits:

Usage Alerts

Set up alerts to be notified when you approach your plan limits:

• 75% usage warning notifications
• 90% usage alerts
• Overage notifications and billing
• Weekly usage summary emails

Payment Management

Payment Methods

Manage your payment methods and billing information:

• Add multiple credit cards or payment methods
• Set primary and backup payment methods
• Update billing address and tax information
• Configure automatic payment retries

Invoices & Receipts

Access your billing history and download invoices:

• View all past invoices and payments
• Download PDF receipts for accounting
• Set up automatic invoice delivery
• Configure billing contacts and notifications

Plan Changes

Upgrading Your Plan

Upgrade your plan at any time to access more features:

1. Go to Subscription Settings in your dashboard
2. Select your new plan and billing cycle
3. Review the changes and prorated amounts
4. Confirm the upgrade
5. Changes take effect immediately

Downgrading Your Plan

Downgrade your plan if your needs change:

• Downgrades take effect at the next billing cycle
• Ensure your usage fits within the new plan limits
• Some features may be restricted after downgrade
• Data and conversation history are retained

Account Suspension & Cancellation

Payment Issues

What happens when payment fails:

• Automatic retry attempts over 7 days
• Email notifications about failed payments
• Grace period before account restrictions
• Account suspension if payment remains unresolved

Canceling Your Subscription

Cancel your subscription at any time:

• Access continues until the end of the current billing period
• Data export options available before cancellation
• Reactivation possible within 30 days
• No cancellation fees or penalties

Enterprise & Custom Plans

Enterprise Features

Enterprise plans include advanced features for large organizations:

• Custom conversation limits and pricing
• Advanced security and compliance features
• Dedicated account management
• Custom SLA and support agreements
• On-premise deployment options

Volume Discounts

We offer volume discounts for high-usage customers:

• Tiered pricing based on conversation volume
• Multi-year agreement discounts
• Custom pricing for unique requirements
• Quarterly and annual review options