Frequently Asked Questions

Antalyze.ai is a powerful platform to build bots trained on your own data, designed to automate customer service, boost sales, and deliver human-like responses across multiple platforms. Think of it as ChatGPT for your business, where the bot learns from your documents, FAQs, and e-commerce store data (Shopify, WooCommerce) to serve accurate and context-aware answers. 🚀 Key Features & Services: 1. Omnichannel Support Chatbots can be deployed on WhatsApp, Instagram, Facebook Messenger, websites ensuring consistent support across all customer touchpoints. 2. Seamless Human Takeover A human support agent can take control of the conversation at any time, with clear indicators like "Human has joined the chat," and can hand it back to the bot when done—ensuring smooth transitions and personalized support when needed. 3. Auto Ticketing System If you don't have a live human agent no worries, when a bot detects an escalation or request for human assistance, it can automatically create a support ticket, enabling smoother handovers and ensuring no lead or complaint goes unattended, even outside support hours. 4. Multiformat & Versatile Training Users can train bots using their own data, including: • PDFs, DOCX, TXT files • FAQs • Notion pages • Shopify and WooCommerce stores, allowing bots to answer questions on product data, order status 5. Lead Generation & Customer Engagement Bots intelligently qualify leads, respond instantly, and ensure human-like interactions, boosting conversion rates and retention. 6. Powerful Analytics & Insights Advanced analytics dashboard that includes: • Sentiment analysis • Intent analysis • Topic clustering • Platform-specific message tracking These tools help businesses understand customer behavior, improve bot training, and make data-driven decisions. 7. No-Code Bot Builder A visual interface lets users design conversation flows, define intents, and test logic without developer involvement. 🎯 Who Should Use It? • D2C brands, e-commerce sellers (especially on Shopify and WooCommerce) • Customer support and sales teams • Startups and SMBs seeking to reduce human support load while improving responsiveness ✅ Why Antalyze.ai Stands Out: • True omnichannel capability • Deep integration with e-commerce platforms • Automatic ticketing system • In-depth cross-platform analytics • Extensive document and knowledge base training

Creating a bot in Antalyze is simple and straightforward. Follow these steps: 1. Start with login to https://app.antalyze.ai 2. Click the "Create Bot" button 3. Create your bot profile with name, description, and settings 4. Add data sources or integrate your Shopify or WooCommerce store and train it with a single click 5. Integrate your social platforms where you want your bot to reply 6. Once your bot and data are attached, you can copy the code snippet to add bubble chat to your website The entire process is designed to be user-friendly and doesn't require any coding knowledge. Our no-code bot builder makes it easy for anyone to create and deploy AI chatbots.

Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. If you cancel, you'll continue to have access to your plan until the end of your current billing period.

Yes, you can upgrade or downgrade your plan at any time. You can do this from your https://app.antalyze.ai dashboard. When you upgrade, you'll get immediate access to the new features and limits. When you downgrade, the changes will take effect at the start of your next billing cycle. This flexibility allows you to scale your plan based on your business needs.

Yes, message credits reset at the start of every calendar month, regardless of when you subscribed. For example, if you subscribed on the 15th of March, your message credits will still be renewed on the 1st of April. This applies to all plans and ensures a consistent billing cycle for all users.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and can arrange wire transfers for Enterprise customers. All payments are processed securely through Razorpay. Our payment system is PCI-DSS compliant and uses industry-standard encryption to protect your financial information. You can update your payment method at any time from your dashboard.

Yes! At Antalyze.ai, we're a growing startup and we welcome influencers, promoters, sales agents, affiliates, and resellers to help us promote and sell our product. We offer a 20% commission for every successful referral or customer you bring in. Whether you're recommending us to your audience, clients, or network, you can earn while helping businesses benefit from our AI chatbot platform. We are actively looking to build strong partnerships and are open to collaborations of all kinds. If you're interested in becoming a partner, affiliate, or sales channel, please reach out to us at 📧 contact@antalyze.ai and let's grow together.

Yes! We offer a lucrative affiliate program with 20-40% commission rates. You can earn money by referring new customers to Antalyze. Visit our partner page or contact us for more details about joining our affiliate program.

We offer multiple ways to get in touch with our support team: 📍 India Office Address: Plot no 129, Block 92, Shiv Nagar Una, Himachal Pradesh, India (177211) 📞 Phone: +91 (931) 700-1561 📧 Email: contact@antalyze.ai 🌐 Online Support You can also send us a message using our online form at https://antalyze.ai/contact/ Additionally, you can provide your contact information and we will create a ticket and our support team will reach out to you. We strive to respond to all inquiries within 24 hours.